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Refund Policy

Last updated: April 16, 2025

Thank you for choosing ZynIPTV. We value your satisfaction and strive to provide the best streaming experience possible. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. To cancel, log in to your account, navigate to the "Subscription" section, and select "Cancel Subscription".

When you cancel your subscription:

  • Your service will continue until the end of your current billing period.
  • You will not be charged for future billing cycles.
  • No partial refunds are provided for the remainder of the current billing period.
  • You will retain access to all features until the end of your paid period.

2. Refund Eligibility

ZynIPTV offers refunds under the following circumstances:

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 7 days after your initial purchase, you may request a full refund.

To qualify for the 7-day money-back guarantee:

  • You must request the refund within 7 days of your initial purchase.
  • This applies only to your first subscription purchase with ZynIPTV.
  • Renewal payments are not eligible for the 7-day guarantee.
  • Your account must not have violated our Terms of Service.

Service Unavailability

If our service experiences significant downtime or technical issues that make the service unusable for an extended period (more than 24 consecutive hours), you may be eligible for a partial refund or service credit proportional to the affected period.

To qualify for a service unavailability refund:

  • The issue must not be related to your local internet connection or device.
  • You must report the issue to our support team during the period of unavailability.
  • The issue must be verified by our technical team as affecting our entire service or a significant portion of our channels.

Duplicate or Erroneous Charges

If you have been charged multiple times for the same subscription period or have experienced any billing errors, you are eligible for a full refund of the duplicate or erroneous charges.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Cancellations after the 7-day money-back guarantee period has expired.
  • Service interruptions caused by factors outside our control (e.g., your internet service provider, your device, or your home network).
  • Accounts that have violated our Terms of Service, including sharing account credentials outside your household.
  • Requests based on the unavailability of specific channels or content that was not explicitly guaranteed in your subscription package.
  • Subscription renewals that you failed to cancel before the renewal date.

4. How to Request a Refund

To request a refund, please contact our support team through one of the following methods:

When requesting a refund, please include the following information:

  • Your full name and email address associated with your account
  • Date of purchase
  • Reason for requesting a refund
  • Any relevant order numbers or transaction IDs

5. Refund Processing

Once your refund request is approved:

  • Refunds will be processed using the same payment method used for the original purchase.
  • Processing time typically takes 5-10 business days, depending on your payment provider.
  • You will receive an email confirmation when your refund has been processed.

Please note that your bank or credit card company may have additional processing time before the refund appears in your account.

6. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

  • Will be applied to your account for future billing cycles.
  • Have no cash value and cannot be transferred to another account.
  • Will expire 12 months from the date of issuance if unused.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at billing@zyniptv.com.